We are a small shop, not a distributor with a return warehouse. Once we book your slot or order your material, we have already spent labour and money committing to your job. These terms tell you exactly what happens with your money before you pay us anything.
You are contracting with Choice Online Marketing Group Inc., operating as Choice Graphics. See Legal for the entity details.
Which terms apply to you
We run two lanes, because Alberta law treats them differently.
Personal work. A wrap on a family vehicle, decals on a personal truck, paint protection film on your own car, or a sign for a private property is a consumer transaction. Alberta's Consumer Protection Act applies to it and gives you rights we cannot contract out of. Section 2(1) of that Act makes any waiver of those rights void, so we do not ask for one. Where a term below conflicts with a right the Act gives you, the Act wins and the rest of these terms still stand.
Business and fleet work. A wrap on a company truck, a fleet programme, commercial signage, or a trade account is a business transaction between two businesses. The Consumer Protection Act does not reach it, and the risk allocation in these terms and in our Limited Warranty applies in full.
We ask on the intake form whether the vehicle or sign is for personal or business use, and we keep the answer. Alberta law looks at how the work is actually used rather than at what a form calls it, so answer it honestly and we will apply the right lane.
Quotes and estimates
We tell you which one you are getting, in writing, on the quote itself.
A firm quote is the price. It does not move unless you ask for something different.
An estimate is our best figure before we have the vehicle or the site in front of us. If the real cost is going to come in higher, we stop and get your written approval for the new number before we carry on. For personal work, Alberta law makes this concrete: we cannot charge you more than 10 percent above an estimate, to a maximum of $100 above it, unless you expressly agreed to the higher price before we did the work. A verbal "it might run a bit over" is not agreement, and we will not treat it as one.
Extra work is a change order. If you ask for something beyond the accepted quote, we price it and get your written approval before it proceeds. Email is fine. Work needed immediately to keep people safe or to protect your property proceeds first and gets documented the same day.
We do not charge for estimates. If that ever changes for a particular job, we will tell you the amount before we start and get your agreement in writing.
Deposits and booking
Booking a wrap, paint protection film, or sign installation requires a 20 percent deposit at confirmation. The deposit reserves your install slot and covers the labour and material we commit on your behalf. The balance is due when you pick up your vehicle or we complete the job.
The deposit is non-refundable once the booking day has passed. Cancel or reschedule on the same calendar day you paid and we refund it in full, no questions asked. After that the slot has displaced other work and any custom material has been ordered against your job.
If we cancel, you get everything back. A scheduling conflict, a material shortage, or anything else on our end means a full refund of the deposit. Non-refundable only ever applies when you cancel.
A no-show works the same way as a late cancellation. We hold the slot as long as we reasonably can, then re-fill it.
Statutory cancellation rights override all of this. If you have a right to cancel under Alberta's Consumer Protection Act, including the rights in the next section, that right applies whatever this section says about forfeiture, and we refund you in full within the time the Act requires.
Contracts signed somewhere other than our shop
We close deals at the shop, and there is a legal reason for it. Under Alberta's Consumer Protection Act, a consumer contract worth more than $25 that is negotiated or concluded in person somewhere other than our place of business is a direct sales contract, and it carries an absolute right to cancel for any reason for 10 days after you receive your copy of the written contract. If you never got a written copy, that clock never starts.
Where a consumer job is signed at your home or workplace, three things follow:
- You get a written contract containing everything the Act requires, including the cancellation statement in the wording the regulation prescribes.
- We do not order custom material or begin installation inside the 10-day window unless you ask us in writing to start early. Custom-printed vinyl has no resale value, and starting early without that request puts the whole cost on us if you cancel.
- Cancelling is easy. Tell us by any means that shows the date, including a phone call. We refund everything you paid within 15 days.
A deal signed at our shop counter, or at a trade fair or car show booth, sits outside this regime entirely.
Product orders (vinyl by the yard or roll)
Product orders through our online shop are paid in full at checkout. There is no deposit or split payment; you pay the total and we ship or hand off the material.
Cancel a paid order before it ships and we withhold a 20 percent restocking fee from your refund. Cancel after it has been fulfilled and the fee is 30 percent. Cut vinyl cannot be resold as new stock once it leaves the roll, and the fee covers that loss plus the cost of reversing an order already in motion.
Material that arrives damaged, defective, or not what you ordered is not a cancellation. Tell us within 7 days of delivery and we replace it or refund it in full, with no restocking fee.
Artwork, proofs, and approval
The proof you approve is the standard your job is measured against. We send a proof, you approve it in writing, and we keep the approved file. Colour on a screen is not colour on vinyl, and we will tell you where a colour cannot be matched exactly before you approve rather than after.
You confirm that you own the artwork you give us, or have permission to use it. We produce what you approve. If a third party claims your artwork infringes their copyright or trademark, that claim is yours to answer and you agree to cover us for it, because you chose and approved the design. See Liability and Vehicle Care.
Inspect the work when you pick it up. For business and fleet jobs, tell us about any visible defect within 7 days of delivery so we can fix it while the vehicle is still fresh from our bay.
Signage installed on buildings and land
Signage work on your building or land is different from vehicle work, and Alberta's Prompt Payment and Construction Lien Act governs how it gets invoiced and paid.
Our invoices are proper invoices. Each one carries the contents the Act requires and says so on its face. We invoice at least every 31 days on work in progress.
Payment is due 28 days after you receive a proper invoice. If you dispute any part of it, the Act requires a written notice of dispute within 14 days setting out all your reasons for non-payment. The undisputed balance stays on the 28-day clock.
We hold lien rights on signage work and we do not waive them. The Act makes any agreement to waive lien or prompt-payment rights void, so a vendor agreement asking us to give them up cannot do so.
Vehicle work carries no lien rights, because a lien attaches to land and a wrap goes on a chattel. Vehicle work is paid before the vehicle leaves.
Business and fleet accounts
Trade and fleet customers are contracting business to business. Payment terms, purchase order requirements, volume pricing, and acceptance windows are set in the account paperwork. Where that paperwork and these terms disagree, the account paperwork governs. Our total liability on business work is capped as set out in Liability and Vehicle Care.
Why we do not price-match
We are not the cheapest wrap and vinyl shop in Edmonton, and we are not going to pretend otherwise. What we sell is the material we actually stock, cut, and install ourselves: cast vinyl from brands we have run for years, not whatever is cheapest in a given week. That is why we can tell you how a colour will look, how long it will hold up, and what it costs to remove. A lower price on paper is often a different film grade, a different batch, or material the quoting shop has never installed. We would rather lose the sale than sell you the wrong material and fix it later at our own cost.
If something goes wrong
Tell us. We fix real mistakes, and the fastest route to a fix is a photo and a phone call to 780-640-1600 or an email to [email protected] while the problem is fresh.
What we cannot do is refund a deposit or a fulfilled product order because you changed your mind after the window above has closed. These terms are what let us quote fair prices to everyone else without padding for cancellations we cannot predict.
Governing law
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply in it. Disputes go to the courts of Alberta sitting at Edmonton. If any part of these terms is unenforceable, that part is severed and the rest continues to apply.
Questions about a specific order or booking: email [email protected] or call 780-640-1600 with your order or appointment details.