This page says what we are responsible for and what we are not. It applies alongside our Terms of Sale and Limited Warranty. Where a signed quote or work order says something different for your job, the signed document governs.
You are contracting with Choice Online Marketing Group Inc., operating as Choice Graphics. Details are on the Legal page.
Your vehicle while it is with us
Leave the vehicle registered and insured. Your own policy stays in place and stays primary while the vehicle is at our shop. Ours is not a substitute for it.
We carry commercial insurance covering customers' automobiles in our care, custody, or control at our Edmonton premises. It responds where liability for damage is imposed on us by law, and like every policy it carries limits, deductibles, and conditions that differ by the kind of loss. We do not publish those particulars. Ask us in writing before you book and we will answer in writing.
Declare anything over $100,000 in writing. If the total value of the vehicle or vehicles and everything in them exceeds $100,000, tell us in writing before drop-off and get our written confirmation that we received the declaration. Without it, we are accepting the vehicle on the basis that the total value is under $100,000. That is our intake requirement rather than a statement of what any policy pays. It matters for coach vehicles, sprinter conversions, specialty builds, and fleet drop-offs where several units arrive at once.
Take your belongings out. We are not responsible for personal property, tools, cargo, or aftermarket electronics left in a vehicle. Empty the cab and the box before you hand us the keys.
Tell us about anything already wrong with the vehicle. Pre-existing paint failure, previous body work, aftermarket film, rust, and prior repairs change how film behaves and how it comes off. We inspect and photograph vehicles at intake, and we will tell you in writing where we see a risk. Damage that flows from a condition we flagged and you asked us to work around is not our damage.
What we are responsible for
We are responsible for our own work: for installing what you approved, to the standard described in our Limited Warranty, and for the reasonable care of your vehicle while it is in our custody.
What we are not responsible for
We are not liable for indirect, incidental, special, or consequential losses. In plain terms, that means loss of use, lost revenue, missed jobs, fleet downtime, towing and rental costs, or any claimed drop in resale value are outside what we cover, even where we knew such a loss was possible.
Our total liability for any claim is capped at the amount you paid us for the work that gave rise to it. Where a claim relates to physical damage to a vehicle in our care, the cap does not apply to what our insurance pays on that claim; it applies to any liability beyond it.
We are not liable for delay or failure to perform caused by circumstances outside our reasonable control, including supplier and material shortages, shipping failures, weather, power or network outages, and government action. We will tell you as soon as we know and reschedule you at the first available slot.
We are not bound by a customer's own standard terms. Purchase order conditions, supplier portal terms, and vendor agreements sent to us do not become part of our contract unless we sign them.
Artwork you give us
You confirm that you own the artwork, logos, brand assets, and files you supply, or have the right to use them for the job. We produce what you approve on the proof.
If someone claims that artwork you supplied infringes their copyright, trademark, or other rights, you will defend us against that claim and cover the costs and any liability arising from it. The reason is simple: you chose the design and you approved the proof, and we have no way to know what rights sit behind a logo handed to us.
Our own designs, templates, and production files remain ours. What you get on payment is the licence described on the Legal page.
Services we provide
We provide the services described in the accepted quote, work order, or invoice, and in the service descriptions published on this site at the time the quote was accepted or the invoice issued.
Your rights under Alberta law
None of this removes a right the law gives you. Alberta's Consumer Protection Act makes any waiver of its protections void, so if you bought personal work as a consumer, the limits above apply only so far as that Act allows. Nothing here excludes or limits liability for personal injury or death caused by our negligence, or for fraud, and no term here excludes liability that Alberta law says cannot be excluded.
Business and fleet customers are contracting business to business, and the limits above apply in full.
Governing law
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply in it. Claims are litigated in the courts of Alberta sitting at Edmonton, and the parties consent to that jurisdiction. If any provision is illegal, invalid, or unenforceable, it is severed and the remaining provisions continue in force, read as far as possible to give effect to their purpose.
Questions: [email protected] or 780-640-1600.